Shaping a world where every innovation meets intuition
Crafting immersive experience is at the heart of Aptive’s service philosophy, integrating customer experience, user interface, human-centered design and systems transformation into a holistic symphony of solutions.
We architect every touchpoint to resonate deeply, blending intuitive interfaces with transformative design principles that put the user first. We don’t just change the way users see your brand or organization; we revolutionize how they feel about it, delivering seamless experiences that leave lasting impressions.
Elevate every interaction with our user experience services, where we craft seamless, engaging experiences tailored to meet the unique needs of your users. By adopting a human-centered design approach, we delve into the user psyche, using empathetic research methods to create products and services that are not just functional but also meaningful and delightful.
Our iterative design process, enriched with user feedback, ensures that every touchpoint is intuitive, accessible and continuously refined. From intricate user personas to visually compelling mockups, we translate insights into meaningful, compliant digital solutions that resonate with users and exceed their expectations.
We transform your customer journey into a story of success, making every experience accessible, pleasant, memorable and seamless.
Our human centered design offerings put people at the heart of everything we create. Recognizing that the most effective designs are those that address and reflect a thorough understanding of users’ real needs, our approach integrates empathy, creativity and technology to develop innovative solutions that resonate with your target audience.
Through thorough research, ideation and testing, we ensure that every aspect of our design process is informed by genuine user insight and experience. This method not only enhances user satisfaction and engagement but also drives meaningful outcomes for your organization.
Whether it’s crafting intuitive digital interfaces, streamlining services or developing new products, we ensure your offerings are not just functional, but truly transformative, fostering an authentic connection between your organization and stakeholders.
We provide tailored solutions to strengthen your organizational ecosystem, enabling a seamless transition from current operations to future-ready capabilities. Understanding that true transformation requires a comprehensive overhaul of processes, technologies and cultures, we leverage our expertise in change management to guide your organization through this complex journey.
By employing systems thinking, we help you to anticipate future challenges, optimize efficiency and foster innovation by breaking down silos and encouraging cross-functional collaboration. Our strategic framework empowers your team to see the bigger picture, enabling smarter, more sustainable decision making and driving systemic change that propels your organization forward.
By fostering a culture of innovation and resilience, we ensure your organization is not just adapting to change but thriving in it, setting new standards in efficiency and effectiveness.
Mail automation services rapidly reduce wait times for Veterans accessing services.
READ ARTICLEA top-down and bottom-up approach for VHA's Journey to High Reliability.
READ ARTICLEEffective training for new personnel and leadership provides faster knowledge integration.
READ ARTICLEConnecting newly eligible populations of Veterans and their caregivers with support services.
READ ARTICLEEmily Howell is a research-driven communications strategist and business development specialist with a decade of experience leading multimillion dollar campaigns for federal clients. Emily uses her background in service delivery for agencies such as the Departments of Transportation and Veterans Affairs, National Institute on Drug Abuse and the Substance Abuse and Mental Health Services Administration to identify client pain points and develop high-quality, innovative solutions. She has overseen the capture, bid and execution of hundreds of millions of dollars of communications and marketing projects throughout the federal government. She excels at building relationships with partners and clients and developing teams that drive results.
Max Entman is a proven communications and marketing leader with a track record of launching strategic, results-driven campaigns and public awareness programs. He guides project teams as they deliver strategic and innovative solutions to Aptive’s clients. He also leads business development activities, helping Aptive expand its strategic communications and recruitment marketing footprint across the federal government.
He has over 13 years of experience in the communications and marketing field with a focus on delivering digital and creative solutions to accelerate innovation and transform target audience behavior. In addition to experience with numerous federal agencies, Max brings the perspective of leading work with large corporations and leading non-profit organizations to the development of solutions for Aptive’s public sector clients. From enterprise website transformations to targeted digital campaigns with multimillion-dollar budgets, he leads teams to drive business value for Aptive’s clients.
Taylor Grant is a creative leader and experienced designer who applies human-centered design to produce innovative and impactful visual communication materials. Through strategic oversight, she ensures the creative team develops engaging brands and campaigns that achieve client goals while informing, inspiring and encouraging action. She creates thoughtful brand identities, paid media, social, events, out-of-home advertising, websites and outside-the-box creative executions that connect with target audiences and leave a lasting impression.
Taylor has more than 12 years of experience in visual communications and her eye for design and prior work with federal agencies provides Taylor with the ability to lead, support and serve Aptive’s creative team.
Abby Rosenberg helps clients address challenges, implement organizational improvements, communicate effectively and improve health care access and equity. With nearly 15 years of federal consulting experience, Abby leads technical assistance, health education, research and evaluation and program management projects, using data to drive decision-making and impact. She supports projects for the Department of Veterans Affairs, Defense Health Agency and Department of Health and Human Services.
Transform how your organization communicates.
Interested in updating your marketing, communications and advertising practices? We teamed up with Artemis ARC to share key human-centered design principles that will help you build trust and better engage with your customers and clients.
Serving over 1 billion customers each year — more than any other federal agency — the Department of Homeland Security (DHS) has learned something about customer experience (CX).
With agencies as varied as the Federal Emergency Management Agency (FEMA), U.S. Secret Service and U.S. Customs and Border Protection (CBP) under its purview, DHS knew a one-size-fits-all approach to CX would not work. The department serves a wide range of customers that includes disaster survivors, travelers, transportation workers, law enforcement officials, immigrants and many others.
DHS has been tackling CX issues for years, but a White House directive, the December 2021 Executive Order (EO) on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, reinvigorated department efforts.
