Aptive Welcomes Human Experience Director Kelly Smith

Digital and Business Transformation - Experts - Human Experience - News - Strategy and Transformation - Technology Enablement

Aptive Welcomes Human Experience Director Kelly Smith

Posted on 06.06.24

Aptive is pleased to welcome Kelly Smith to its leadership team as director of Human Experience. Overseeing a portfolio of programs, Ms. Smith focuses on advising federal civilian clients on how to evolve their strategy to address the rapidly changing marketplace, including understanding the implications of policy and commercial developments on their agencies. She will also help solicit and bid on new business opportunities for Aptive.

Ms. Smith is an action-oriented leader with over 16 years of experience managing, organizing and executing project and program requirements across various industries, emphasizing organic growth, data quality, governance and risk management. She fosters trusting and transparent relationships with her team and clients, using keen interpersonal skills to understand priorities and pain points that inform and shape business development efforts.

Ms. Smith has supported several large- and small-scale information technology (IT) projects, providing oversight and guidance to interdependent teams to enhance performance and achieve desired outcomes. She worked with the Department of Veterans Affairs (VA) for many years, most recently as program director for Tria Federal, where she supported the VA product line director in the Office of Information and Technology. In other previous roles, Ms. Smith was responsible for organic growth, cost management, knowledge sharing and the systems development life cycle, often drawing on agile and lean practices to improve organizational effectiveness and adapt quickly to evolving client needs.

“We are excited to have Kelly join our team,” said Max Entman, senior vice president of Human Experience. “Her impressive track record advising government clients, particularly related to notable IT projects over the past decade, will be invaluable experience as we look to continue our exceptional service delivery and strong growth trajectory.”