How can a company help employees find information about its benefits and HR policies and procedures more quickly and easily?
Solution
Blue Spark Labs created a generative artificial intelligence (AI) chatbot employees can use to ask about leave policies, onboarding processes and other HR issues; get clarification about code of conduct, data privacy, compliance regulations and other policies; and request specific information from company documents and sources.
The chatbot retrieves data from a vector database using a retrieval-augmented generation model. The chatbot can access specific information from documents and sources relevant to HR and company policies. To answer questions, the chatbot uses OpenAI capabilities, generating responses with context from the vector database. This process ensures accurate and context-aware replies.
Outcome
By providing quick and accurate responses to HR and policy-related questions, the chatbot reduces employees’ need to search manually or contact HR for information. Using the chatbot also ensures employees receive consistent and up-to-date information. Finally, employees can ask questions anytime, 24/7. Having current and readily available information may also improve employee understanding of — and, therefore, compliance with — company processes and procedures.