Research and Perspectives

Research and Perspectives

Explore our resource library to keep up on emerging trends, industry research and more.

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01.30.25

A New Era of Federal Customer Experience

Learn about the newly enacted Government Service Delivery Improvement Act, steps federal agencies can take to adapt and how partnering with Aptive can help lead to meaningful transformation in this new era of customer experience.

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01.21.26

Smarter, Faster Government: Real-Time Methods That Transform Performance

The first article in this series introduces the foundations. It explains what formative and rapid-cycle evaluation (RCE) are, how they compliment traditional evaluations and how real-time learning loops can be embedded into day-to-day operations. This article serves as a comprehensive “how it works and how to get started” guide.

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