Jennifer Farrell is an innovative learning and development leader who strives to ensure employees have access to the best training and development resources to be successful in their jobs. At Aptive, she leads a team that creates and curates interactive and relevant standardized curricula for 500+ employees and implements learner-centered development initiatives throughout all levels of the organization, collaborating and consulting with business leaders to develop targeted training solutions.
Since her start with Aptive in 2022, Jennifer has established and successfully implemented a Learning Management System (LMS), five communities of practice, an executive coaching program, an internal training academy, administered the employee professional development stipend and managed a comprehensive budget for tools and resources. She also led the Veterans Training Program, comprised of transitioning military service members and Veterans who can pursue project management courses to receive certifications such as PMP, Agile and ITIL.
Throughout her career in government consulting, Jennifer ensured service delivery excellence for global learning and development contracts at the Department of Veterans Affairs, Department of Labor and Department of Defense. She designed and developed a standardized curriculum in alignment with federal guidelines used by 200,000 servicemembers annually and trained hundreds of trainers on the subject matter and adult learning principles. Additionally, as a workshop facilitator, Jennifer coached 6,000 of America’s Veterans through their military to civilian career transition by delivering dynamic and educational planning workshops. She has developed quality assurance programs, prepared contract training infrastructure and materials, built standardized virtual training templates and delivered synchronous onboarding sessions.
- M.A., Political Communication
- B.A., English Language and Literature, University of Northern Iowa
- Customer Experience Professional Certification, Medallia
- Communicating for Impact, McKinsey & Company
- Certified Professional (SHRM-CP), SHRM
- Adult Learning Theory, Association for Talent Development
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