Recruiting, Staffing and Retention

Meredith Singh serves as Vice President of Health Care Staffing at Aptive, where she leads the VA Integrated Health Care Staffing initiative to deliver high-quality clinical and non-clinical staffing solutions across the Department of Veterans Affairs (VA). Meredith oversees a multidisciplinary team that supports critical VA health programs, ensuring that facilities nationwide have the skilled personnel needed to deliver exceptional care to Veterans.

With more than 16 years of experience providing program oversight, educational product development and health care quality data reporting and analysis to federal and non-profit clients, Meredith has deep expertise in complex health care delivery environments. Her familiarity with VHA’s culture, policies and organizational structures enables her to accelerate stakeholder engagement and drive adoption of modernization initiatives.

Meredith has successfully managed projects with budgets ranging from $25K to $75M, leading teams through four major modernization efforts involving multiple partner companies. Her past work includes serving clients such as the Substance Abuse and Mental Health Services Administration and the Centers for Medicare & Medicaid Services. She also worked with the VHA Office of Healthcare Transformation, developing and sustaining the enterprise-wide implementation plan for High Reliability Organization principles. Her leadership has strengthened VA’s culture of safety and continuous improvement. In addition, she directed Aptive’s efforts supporting the VA Caregiver Support Program, which offers clinical services, education and resources to caregivers of eligible Veterans enrolled in VA health care. Across all engagements, Meredith is recognized for her ability to deliver high-quality, timely work products that advance health care transformation and improve outcomes for Veterans and their families.

• MBA, George Mason University

• B.A., St. Mary’s College of Maryland

• Certified Professional, Patient Safety

• Certified Change Management Practitioner, Prosci (CCMP)

• Certified Lean Six Sigma Green Belt

• Certified Project Management Professional

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Amelia Poling serves as the Director of People Operations at Aptive. She is responsible for leading Aptive’s overall Human Resources (HR) strategy, leadership development, cultural development, compensation and benefits, HR operations, employee relations and security. She works with corporate leaders to build and manage a people-first HR organization that reflects and supports their dynamic needs.

Amelia contributes to efforts that have resulted in: more effective and streamlined companywide talent acquisition and onboarding practices that better utilize technology; expanded hiring of Veterans; an initiative to harmonize compensation and benefit programs across the Company to promote efficient internal movement of talent; and more thoughtful, comprehensive talent development programs. One of her major contributions has been opening an important dialogue between Aptive and its employees through a comprehensive survey that engages employees at all levels and serves as the foundation for future change and progress related to people operations.

Amelia has worked with organizations such as the Department of Defense, Small Business Administration and the Department of Veterans Affairs. She has 12 years of experience building close, collaborative teams through transparent communication and individual empowerment. In prior roles, Amelia oversaw the delivery of risk communications instruction to identify and address concerns, communicate sensitive issues in a public forum and help identify the best formats to share information.

Amelia works to ensure that each department embodies a culture of respect, psychological safety, accountability and engagement across Aptive teams.

• U.S. Army Veteran

• Certified Human Resources Professional (SHRM-CP)

• Change Management Practitioner, Prosci

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Taylor Wood is an experienced communication and change management strategist dedicated to building and leading proactive teams that go above and beyond for her clients. She oversees a portfolio of more than 18 teams across several government agencies, including the Department of Veterans Affairs (VA) and the National Science Foundation. In this role, Taylor focuses on growing and expanding Human Experience’s event management capability and enhancing Aptive’s recruitment marketing services through the implementation of technical solutions.

Throughout her career, she has focused on learning various leadership styles and techniques to help others achieve success. Taylor is passionate about training others to lead with empathy and foster positive working relationships, enabling teams to provide exceptional service to clients. In previous roles, Taylor has led numerous communication teams and enterprise-wide transformation initiatives for the Defense Threat Reduction Agency, Department of the Navy, VA, United States Patent and Trademark Office, Department of Health and Human Services and Department of Energy.

• Secret Security Clearance

• Certified Project Management Professional (PMP)

• Certified Change Management Practitioner, Prosci

• M.A., Strategic Communications, American University

• B.A., Communication Studies, West Virginia University

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