
Improved intake services increase Veterans Benefits Administration responsiveness
Improved intake services increase Veterans Benefits Administration responsiveness
The Veterans Benefits Administration (VBA) offers a variety of benefits to Service members, Veterans and their families. In the past, claimants needed to mail, fax or electronically upload required documents. This labor-intensive, manual process meant it took between five and 60 days for VBA employees to input application documents into the system, creating long wait times for services for Veterans struggling with injury and illness. VBA needed to find a way to accelerate claims processing for the more than 14 million documents it receives annually for compensation and pension benefits.