Meeting Veterans where they are to learn about their experiences with grant-funded organizations
Aptive experts have extensive experience designing and analyzing surveys. Together, Aptive and VA distributed a survey to Veterans to assess the performance of SSVF grantee organizations.
A multi-modal survey system
Aptive and VA worked closely together to refine survey questions that yield the most useful data about which services Veterans need and how well grantees provide them. The survey uses the Likert scale, which asks participants to select a response that most closely aligns with their thoughts, such as “highly dissatisfied,” “dissatisfied,” “neutral,” “satisfied” or “highly satisfied.”
Capturing accurate data on recipient satisfaction was challenging. Many Veterans at risk of or currently experiencing homelessness don’t have reliable access to communications technology. In addition, they often struggle with other disadvantages that make completing a survey challenging. To address this issue, Team Aptive distributed the survey through multiple channels, giving respondents as much assistance in completing the survey as they would like. Live agents, interactive voice response and online platforms record survey responses.
Data analysis and reporting
Aptive analyzes data each quarter and provides visual representation of the results. Each report illustrates answers to individual questions and highlights key findings for national-level data.
Custom code automatically generates unique reports for each SSVF grantee. A custom distribution system delivers grantee reports to specific recipients and has the flexibility to modify the recipient list monthly.
Throughout the survey process, VA and Aptive review and revise survey questions, with Aptive incorporating VA’s desired adjustments and improvements.