Health Systems Transformation
Health care delivery needs are constantly evolving in response to internal and external stimuli. Policy reform, advances in health care delivery modalities (e.g., virtual health), and shifts in demographic and illness trends necessitate health care systems and interventions to change, often rapidly. Health systems are required to make strategic decisions about how to focus energy, money and time to keep pace with innovations, comply with regulatory mandates and improve health outcomes. As needs for health systems continue to evolve, ensuring technology, business models and processes, regulations and providers are responsive will rapidly advance necessary transformation for effective health care delivery.
What Does Transformation Require?
Health systems transformation is an approach to better anticipate and respond to an evolving health care landscape. Transformation looks different for every organization and the steps to achieve the desired future state will vary depending on each organization’s need. An organization’s ability to successfully adapt establishes a foundation for increased efficiency, improved health care delivery and ultimately better patient outcomes. Aptive uses evidence-informed methods, which are necessary to building a systematic and comprehensive approach to health systems transformation.
Capabilities
- Data Analysis
- Organizational Planning and Management
- Systems Thinking
- Program Evaluation
- Communications and Change Management
- Quality and Safety
We advance our client’s data-driven missions by applying an analytical approach to collect, extract, interpret, and communicate their data. Our technical expertise enables us to effectively translate complex data, which helps inform decisions and achieve real-world solutions. Our capabilities extend throughout data science including machine learning, data processing and modeling, artificial intelligence, and data visualization.
We work with our clients to engage in strategic, tactical, operational, and contingency planning and establish a framework to achieve their organizational goals. Our organizational planning and management capabilities set our clients up for success by preparing them to rapidly respond to changing environments.
Our team applies a systems thinking approach to assess all factors and relationships in a system. We empower our clients by outlining how to achieve the best possible outcome using our knowledge of how these factors interact, particularly in large and often complex health systems.
Our subject matter experts apply scientific methods to evaluate the effectiveness and efficiency of programs across health systems and to ensure they are producing the intended outcomes. The insights from our evaluations provide a better understanding of how to better manage resources, identify areas for improvement, and provide accountability for stakeholders.
Health systems transformation requires effective communication and change management to increase awareness, knowledge, and desire to support organizational change. Our subject matter experts provide strategic communications to outline key messaging across identified channels and tactics. We apply best practices in change management to assess organizational readiness, build change capability, and equip employees and leadership with the tools to successfully adopt and sustain change.
Our approach prioritizes improving quality and safety in health care as a cornerstone to any health systems transformation. We provide subject matter experts to assess the current state of quality and safety and develop and implement quality improvement initiatives at each level of the health system. Our team focuses on collaboration, accountability, and best practices in high reliability to drive change and create better outcomes for patients.
Aptive’s Health Systems Transformation Approach
Aptive is a trusted partner to several organizations undergoing transformational change. Every change is different, so our health care transformation approach uses a customizable, multifaceted framework to meet the organization where they are. We assess needs and gaps, develop a strategy, implement industry best practices, evaluate the success of the change and ensure sustainable change.
Where We are Doing This Work
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Clinical Research Support VA Office of Research and Development (ORD)
We provide ORD, one of the leading research organizations in the world, with nationwide support for research studies and clinical trials, including study coordination, research administrative services, proposal development, research project management support and professional education and training support.
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High Reliability Organization (HRO) Implementation Department of Veterans Affairs (VA), Veterans Health Administration (VHA)
With a team of nearly 90 professionals, we manage VHA’s ongoing transformation to become the largest health care HRO in the United States. We support national governance functions, manage communications, infuse change management techniques, perform on-site and virtual assessments at over 140 facilities and provide training and support to over 250,000 professionals. Following a detailed analysis of outcomes, we develop and support implementation efforts to hardwire HRO best practices across the enterprise.
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Healthcare Engineering and Facilities Programs Professional Support Services VA
For engineering management programs in the VHA “Environment of Care,”, we enable and support virtually every aspect of patient care provided to Veterans, including energy, facilities infrastructure, vehicle fleets, equipment and asset and space management programs.
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Health Care Innovation Ecosystem Implementation VA
Our team supports the execution of innovative best practices, processes, standards and procedures that focus on new and emerging health care solutions and technologies. We provide professional expertise across a range of program management and transformation support service disciplines that serves as a catalyst for enabling the discovery and spread of mission-driven health care innovation to advance care delivery and service that helps to exceed patient expectations, restores hope and builds trust within the Veteran community.
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National Integration of Specialty Care VA National Specialty Care Program Office (SCPO)
We support 24 national programs covering 27 specialty areas and five Centers of Excellence in creating standardized operating procedures, agreements, governance and expectations for these services to enhance and streamline care delivery and to allow for program growth and expansion to meet changing needs of Veterans.
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Enhancing Care Coordination and Access VA Office of Veterans Access to Care
We partner on national improvement initiatives to help VHA better provide Veterans with personalized, proactive patient-driven health care. We develop, pilot, implement and evaluate programs to optimize clinical and administrative operations at more than 140 health care systems; enhance timeliness and transparency of care scheduling and coordination; drive integration for seamless access to care, whether through VA facilities or in partnership with community providers; and evolve access measures to equip Veterans with data to make informed health care decisions.
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Office of Healthcare Transformation Project Management and Implementation VA
We support a wide range of national level modernization and change-related activities within the United States’ largest integrated health care system (over 1,200 locations and 9 million Veteran patients), including program management, implementation, evaluation, change management and operational performance improvement services. Our team of 100 experts conduct implementation of strategic priorities, new and emerging legislative requirements, virtual care expansion, electronic health record modernization and COVID-19 pandemic response.
