Solutions
VHA partnered with Aptive HTG to deliver mission-critical operational support grounded in clinical access knowledge, project execution and systems facilitation. Our team supported core access evaluation and improvement initiatives across executive and administrative support, operational messaging, data analysis, clinic practice management and targeted field coordination.
Executive and Administrative Support
Aptive delivered strategic operational guidance to the executive team and collaborated with VHA program offices, Veterans Integrated Services Networks (VISNs) and medical center leadership. We briefed senior officials, supported cross-functional team coordination and provided on-demand support for high-priority projects. Our team managed action tracking, responded to inquiries from VA officials and Congress and prepared briefings and reports for oversight bodies such as the OIG and GAO.
Operational Messaging
Our experts in internal agency coordination and mission-critical information delivery led efforts to ensure consistent, timely communication across VA. We developed content such as fact sheets, talking points, internal briefings, newsletters, web content and templates to support operations. We partnered with multiple program offices to revamp the public Access to Care website, making access data more transparent and easier to understand.
Data Analysis
We helped VHA refine its access metrics to provide a clearer picture of service timeliness and accessibility. Our team led the Access Data Council to identify the most relevant performance indicators across operations, care coordination and Veteran experience. We also worked with the Office of Healthcare Transformation and Healthcare Operations Center to enhance data reporting tools, accountability mechanisms and access-related dashboards.
Clinic Practice Management, Field Support and Special Projects
To help VHA manage supply and demand more efficiently, Aptive developed policies and delivered training and technical guidance related to clinic practice. We focused on appointment scheduling, consult and referral management, e-consult practices, scheduling documentation and online scheduling systems. We supported training for schedulers, clinic profile managers and group practice managers and facilitated SOP development through working groups.
Our team supported operational alignment by helping VISNs and VAMCs adopt these practices through data-driven coaching and site visits. We also managed projects tied to legislative mandates such as the MISSION Act and Megabus Act, including evaluating medical scribe use, defining criteria for underserved facilities and ensuring scheduling compliance.
Aptive also managed high-impact projects requiring coordination across leadership, operations and field teams. These included the Care Optimization in the Emergency Department (CO-ED) initiative focused on value-based care through preventive services and coordination, as well as the implementation of tools like HealthChat and Tele-ED. We assisted the National Emergency Medicine Office with metrics development, Tele-Emergency CARE rollout and coordination related to Oracle Health implementation.