Aptive Awarded $9.4 Million VA Contract to Modernize Veteran and Family Member Programs

Aptive has received a three-year, $9.4 million contract to support the Veterans Health Administration’s Veteran and Family Member Programs (VFMP), the office responsible for health benefits delivered to more than 1 million eligible family members and 6 million service-connected Veterans.

The work includes automating manual processes, migrating legacy data to modern systems and building the electronic data interchange (EDI) infrastructure that connects claims, eligibility and appeals data across VFMP’s operations.

“VFMP already proved eligibility decisions in its largest program could drop to five days or faster. What has been missing is the infrastructure to make that the standard instead of the exception across every program VFMP runs,” said Tammy Czarnecki, Executive Vice President of Health Services at Aptive. “That is what this team is building: EDI, automation and data migration that let the wins already happening in one program become repeatable everywhere else.”

VFMP administers five statutory health programs with a combined annual budget of about $3.5 billion. Demand has surged since 2022, when the PACT Act expanded disability eligibility; enrollment in CHAMPVA, VFMP’s largest program, grew more than 22% in the past fiscal year alone. Arrow ARC’s team will support portfolio management, organizational change management, front-end data automation, system migration and EDI technical implementation, all aimed at cutting cycle times and reducing the manual rework that slows down claims and appeals.

This task order falls within the Integrated Healthcare Transformation 2.0 Indefinite Delivery Indefinite Quantity (IDIQ) contract. Under this IDIQ, Arrow ARC and partners support the Veterans Health Administration across health system transformation, implementation and operations, informatics and business services. Arrow ARC is a joint venture between Aptive and Artemis ARC, bringing an agile, mission-first mindset and a strong track record of delivering practical, high-impact solutions across the federal health sector.