Overhauling the policy review process and approaching zero overdue policies
Aptive is an agile consulting firm with precision policy analysis practices. A team of lawyers, public health experts and former clinicians have collective expertise in VA standards and policy research and development.
Policy process redesign and analysis
On a national level, Aptive partnered closely with 10BRAP and gathered stakeholder input to develop a new policy review process that increases policy clarity and consistency through expert content review and decreases concurrence time by establishing standard time frames for each phase of policy development. Through this process, Aptive’s policy experts review each policy document and help policy owners to update their policies in compliance with VHA policy standards.
On a local level, Aptive and 10BRAP conducted structured interviews and more than 10 VA medical facility site visits to identify strategies for achieving local policy reduction goals. Aptive policy experts also analyze VA medical facility policy inventories and make recommendations to ensure local policy alignment with national policy.
Stakeholder feedback and concurrence
Gathering input from practitioners in the field is a critical step to ensure that policy is clear and can be implemented consistently across all VA medical facilities. To this end, the policy development process that Aptive and 10BRAP designed includes dedicated phases to solicit feedback from all levels of the organization.
All in-progress national policy drafts are posted on an internal VA SharePoint site for stakeholders across the organization to provide their input. Aptive’s policy experts analyze feedback from the field, work with policy owners to update their policies as needed and enter near-final drafts into the concurrence process for senior VHA leaders, legal experts and unions to vet before publication. To complement the policy process refinement, Aptive helped design the new 10BRAP website, which includes tools, templates, frequently asked questions and other resources to support policy owners.