Solutions
Redesigning the policy review system to reduce backlog and improve clarity
Aptive partnered with VHA’s Office of Regulations, Appeals and Policy (10BRAP) to modernize its policy infrastructure. A team of lawyers, public health specialists and VA experts supported content review, timeline management and policy alignment across VHA facilities.
Policy review and streamlining
Aptive and 10BRAP redesigned the national policy review workflow to shorten development timelines and improve clarity. Aptive led content reviews for each document, supported policy owners in aligning language with VA standards and implemented structured timelines for every phase of policy development.
Field analysis and local support
To align facility-level policies with national guidance, Aptive conducted structured interviews and site visits across VA medical centers. Policy experts reviewed facility-level inventories and provided tailored recommendations to reduce duplicative or outdated local policies.
Operational feedback and concurrence
Aptive built structured channels for field staff to provide input, ensuring policies were clear and implementable. The team compiled feedback, updated policies with program offices and coordinated the concurrence process with senior leaders, unions and legal experts. Aptive also supported the development of the new 10BRAP website, offering centralized access to policy templates, FAQs and guidance tools.