Innovation meets strategic communications in large-scale branding efforts: Aptive experts have extensive experience developing communications systems for world-class government agencies. OUSD(C) brought Aptive on board to examine traditional and nontraditional methods of communicating and to develop an engagement strategy that would effectively distribute a unified message.
As OUSD(C) takes steps to reinforce itself as a trustworthy thought leader in the financial management industry, it needs a new look and feel to complement its evolution. Aptive helped OUSD(C) develop fresh communications templates using established seals and logos plus a new palette of graphics to create relevant and modern documents. The new branding captures OUSD(C)’s ethos as a trustworthy steward of taxpayer dollars and an innovative office that adopts new technologies for better materials and budget tracking.
Internal strategic communications
Research and engaging stakeholders established key narratives aligned with the under secretary’s priorities. Aptive captured these narratives in a cohesive strategic communications plan that included communications initiatives, goals and deliverable content such as briefing decks, talking points, remarks, internal newsletters, emails, brochures, slick sheets and posters. In addition, OUSD(C) needed a new internal web portal in preparation for an entire website overhaul. The revamped portal improves internal navigation and information access for employees. Finally, one of the most critical aspects of the strategic communications plan was the overarching financial management strategy OUSD(C) released, complete with supporting communications efforts that ensured all DOD comptroller offices could align on the mission, vision and goals of the financial management strategy. To accompany these efforts, OUSD(C) released action plans that helped all employees understand how their work connected to the goals and initiatives laid out in the financial management plan and how they could support the mission.
After laying the groundwork for a website overhaul with the revamped internal portal, OUSD(C) is prepared to develop a future site that will communicate critical information about the office and its support of DOD’s mission to people who are not financial managers.
Showcasing OUSD(C)’s work in new and innovative ways meant exploring new channels of modern communications, including examining a potential comptroller podcast. With new branding and cohesive messaging ready to deploy externally, Aptive and OUSD(C) explored how to use communications channels to strengthen communications with other DOD comptrollers, establish partnerships with industry professionals and academia and work more closely with Congress. The team established the first ever, DOD-wide financial management conference where financial staff across the department came together to align on OUSD(C)’s shared vision for DOD’s fiscal management community.